In October 2017 Richard Henry Holmes Masonic Benevolent Fund has awarded a grant of £2,000 to Citizens Advice Newcastle (CAN) for the recruitment and training of their volunteer workers.

 

CAN is a local charity providing free, confidential, independent and impartial advice to people who live or work in the City of Newcastle upon Tyne. Currently the organisation has 23 members of staff and over 80 volunteers offering advice on almost any issue - including money, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services.

 

Since CAN relocated to the Newcastle Central Library building, the demand for their services has increased dramatically. This is due to the venue being more publicly located and hence accessible. It is now becoming apparent the lack of suitable trained volunteers is causing delay in providing advice and assistance to their clients.

 

Therefore the grant will be used for recruitment and training of these volunteers. CAN will make use of the training programme provided by Citizens Advice UK and their staff to supervise and oversee the volunteers.

 

Photography shows W Bro. John Chan PSGD, Past APGM who is also a member of their Trustee Board presented the cheque to Ms. Tracy Armstrong, the Head of Advice Services.